Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, the following conditions must be met:

Additional non-returnable items:

  • If there was an error made in the printing of the number. (wrong number, damaged or misaligned etc.)
  • If the size of the item is different than on the Order.
  • If the item itself is damaged or unacceptable.

To complete your return, we will compare your item with the items on the purchase order.

There are certain situations that are not eligible for a refund:

  • IF THE NUMBER ENTERED IN THE ORDER IS INCORRECT BECAUSE IT WASN’T APPROVED THROUGH THE TEAM MANAGER.
  • If the size doesn’t fit correctly on an item that has already been assigned a number, e.g. game uniform. Shorts and socks can be exchanged if the size is incorrect. Email us at uniforms2024@utahavalanche.com to begin the process.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at uniforms2024@utahavalanche.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at uniforms2024@utahavalanche.com and we will work with you to replace the item.

NEED HELP?

Contact us at uniforms2024@utahavalanche.com for questions related to refunds and returns.